Due to COVID-19, shipping times have increased. Please allow extra time for your order to arrive. We are unable to offer any expedited shipping options at this time. We apologize for any inconvenience.
Most orders ship within 1-5 business days, excluding weekends and holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update.
We currently ship via UPS and are always trying to find the best, most cost-effective shipping options available for our customers.
Aluminate Life is unable to ship to post office boxes (PO Boxes).
Free shipping offers are only available to the continental U.S.
If you have any questions about our shipping methods, please email email@example.com.
Candles: Aluminate Life is happy to return or exchange any unopened, unused candle orders up to 14 days after it is received. Please email firstname.lastname@example.org to request a return authorization for any online candle order. Aluminate Life is not responsible for lost returns. Proof of return is valid only when tracking says delivered to Aluminate Life. We are unable to cover return shipping costs. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt). Refunds cover the cost of the item returned and do not include shipping fees, but we would be happy to ship your exchange at no extra cost to you.
Essential Oils and Diffusers: Aluminate Life is unable to offer returns, exchanges or refunds on these products. All sales are final.
If there is a problem with your order we would be happy to resolve it within 14 days of receiving the item. Please email email@example.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required for any replacement or refund, so please be sure to include them in your email.
Sale Items, Bundle items, Discontinued Items, Gift Certificates and third party items not produced by Aluminate Life are final sale and are not able to be returned. Items with no proof of purchase are non refundable. Items purchased by non-authorized resellers are non refundable.