Orders ship:Economy Shipping: 1-7 business days after an order is placed.
Standard Shipping: 1-4 business days after an order is placed.
Express Shipping: 1 business day after an order is placed.
The above are processing times as sometimes we make products to order and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. FedEx Ground usually takes 1-5 business days. You should receive a shipping notification with tracking information once your order leaves our lab. Please let us know if you'd like your order expedited and we will try our best to do so!
We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.
REFUNDS + REFUNDS
At Aluminate Life, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, diffusers or essential oils cannot be returned or refunded. In the event the product(s) were damaged during shipment please submit photographic proof of damage along with a brief message to Aluminate Life at firstname.lastname@example.org within 7 days of delivery for either a replacement or refund. You may also exchange your unused candles for another item of the same size and price within 14 days of purchase. Our diffusers and essential oil blends are not subject to exchange. The buyer is responsible for shipping cost on all exchanged items. Please contact us at 1 (888) 227-5595 or by email at email@example.com with any questions.